One of the most common complaints we’ve seen since Disney Plus launched is that the service doesn’t work on Macbook.
This is a huge problem for those of us who were hoping to finally cut the cord and get rid of cable for good. So, what’s the deal? Why isn’t Disney Plus working on Macbook? We did some digging and here’s what we found.
Why Isn’t Disney Plus Working on Macbook?
If you’re trying to watch Disney Plus on your Macbook and it’s not working, there could be a few different reasons why. Here are some of the most common reasons why Disney Plus might not be working on your Macbook, and what you can do to try and fix the problem.
One common reason why Disney Plus might not be working on your Macbook is because of an outdated operating system. Disney Plus requires macOS 10.12 or later in order to work properly. If your Macbook is running an older version of macOS, you’ll need to update it in order to watch Disney Plus.
Another common reason for Disney Plus not working on Macbook is an incompatible browser. Disney Plus is compatible with Safari, Firefox, and Chrome on macOS. If you’re using a different browser, such as Edge or Opera, you won’t be able to watch Disney Plus. Try switching to one of the compatible browsers and see if that fixes the problem.
If neither of those solutions works, there could be a problem with your Disney Plus account itself. Try logging out of your account and then logging back in again. If that doesn’t work, you can try contacting Disney Plus customer support for further assistance.
How to Fix Disney Plus Not Working on Macbook
If you’re having trouble streaming Disney+ on your Macbook, there are a few things you can try to fix the issue.
First, check to see that your Macbook is connected to the internet and that you have a strong signal. If you’re using WiFi, try moving closer to your router or connecting to a different WiFi network.
If your Macbook is up-to-date with the latest software updates, try restarting the Disney+ app or restarting your computer.
If you’re still having trouble, contact Disney+ customer support for help troubleshooting the issue.
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How to Fix Disney Plus Not Working on Macbook
By verifying your internet speed, changing your Macbook’s DNS server to a quick public DNS server, disabling ad blockers and VPNs, deleting browser cache and cookies, upgrading the Disney+ app on the Apple Store, or using a different web browser, you can make Disney Plus available on your Macbook.
Total Time: 10 minutes
Check Internet Speed
Disney Plus Not Working on Macbook Pro or Air due to a slow internet connection or an unstable connection. When streaming content from the content library, Disney recommends a speed of 5.0 Mbps for HD content and 25.0 Mbps for 4K UHD content for the best experience.
Change DNS Server in Network Settings
From my experience, switching the DNS server can often resolve network problems with streaming media. Typically, the router that your laptop is set up with determines which DNS server it will use. Typically, your Internet service provider offers this (ISP).
The DNS server, however, has the drawback of frequently being slower than some other available options. You can easily switch to a quick public DNS server by changing your DNS server. Google’s public DNS servers, which are incredibly quick and dependable, are a typical example.
Changing DNS Server on Router
Visit the login URL to get to your router dashboard while connected to your network. This is accessible on your router or in the router handbook. Listed below are a few of the links:
Linksys is located at 192.168.1.1.
D-Link/Netgear – http://192.168.0.1
http://192.168.1.254/ AT&T U-verse
Visit Comcast at 10.0.0.1
Check the web interface for DNS settings, depending on the router’s manufacturer. If you are having problems locating the DNS server settings, consult the router’s manual or conduct a Google search for instructions on how to switch the DNS server for your router’s manufacturer.
Changing DNS Server on Mac OS
The DNS server may be to blame if Disney Plus isn’t functioning properly on your Mac. You should switch it to Google’s DNS in that scenario.
Turn Off Ads Blocker & Browser Extensions
Another factor that could prevent Disney Plus from functioning on your MacBook is ad blockers. You must deactivate any ad blockers installed on your Chrome browser, such as uBlock Origin. As an alternative, you can disable it solely for the Disney Plus website.
Disable or delete any other browser extensions that could interfere with Mac’s ability to load Disney+ content.
Clear Browsers Cache and Cookies
Disney Plus may not load on your MacBook if you still have faulty cache files preserved on your browser. In that situation, all you have to do is erase your browser’s cache and cookies.
Re-login to Disney+ Account
If you successfully logged into your Disney Plus account but were unable to watch any material, you must log out and re-login to your account before trying again.
Check Disney Plus Server
Disney Plus’ streaming server can go down occasionally, however, this is not often. In such cases, the problem is a server-wide one and is not unique to your Macbook. When this occurs, the same problem will also appear if you try to access it using another device, such as a smartphone, tablet, smart TV, streaming stick, or gaming console.
When this occurs, the support staff may publish an update like the one below on their social media account.
Try a Different Browser
If Disney Plus still won’t load on your MacBook, there might be a problem with your browser. Your IP address, for instance, might have been blacklisted or marked for questionable login behavior.
Try to access the website on your PC using Chrome if you are using a browser other than Chrome. Try using a different browser if that doesn’t work.
Additionally, make sure your Macbook is running the most recent version of your browser, and if it isn’t, upgrade it. By selecting Help > About Chrome from the top right corner’s three vertical dots, you may determine whether your version of the Chrome browser is current.
Update Disney Plus App on Apple Store
This only applies if you’re attempting to use the software to stream Disney Plus on your Mac. You can skip this if you’re trying to view the website instead. If you don’t already have the app, I’ll still suggest that you give it a shot.
Disney Plus app, like many software programs, ages over time, and the team updates it regularly with new features while also resolving flaws in previous iterations.
Therefore, update the app on the Apple Store if Disney Plus isn’t functioning on your MacBook Pro or Air.
After the app has been updated, try logging in to your Disney Plus account once more; it should then start operating.
Try to Watch Another Show
Disney Plus on your Mac may occasionally experience problems that are particular to the show you are attempting to watch. Therefore, stop trying to access the content you want to watch and try to access another Disney+ resource instead.
If you don’t encounter any problems while attempting to access other materials, you may be certain that the problem is particular to the episode or movie you are attempting to watch. Otherwise, it’s a common problem.
There is just one thing left that you can do, regardless of the situation.
Report to Disney Plus Support
If you’ve complied with all of the aforementioned advice, Disney Plus ought to be operating properly on your MacBook right now whether you’re attempting to utilise the app or use a web browser to access the website’s contents.
You must, however, get in touch with Disney Plus to report the problem if it continues.
You may reach Disney Plus through their official customer service.
- Your Macbook
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General Disney+ Troubleshooting Tips
- If you’re having trouble streaming Disney+ on your Macbook, there are a few things you can try to troubleshoot the issue.
- First, check to make sure that your internet connection is strong enough to support streaming.
- If your connection is good, the next step is to clear your browser’s cache and cookies.
- You can also try using a different browser altogether.
- If none of these solutions work, reach out to Disney+ customer support for further assistance.
Disney+ Error 83
If you’re a Mac user, you’ve probably been eagerly anticipating the launch of Disney+ so that you can finally watch all of your favorite movies and shows in one place. However, you may have been disappointed to find that the service isn’t working on your Macbook. There are a few possible reasons for this, and we’ve laid them out below.
One possibility is that you don’t have the most up-to-date version of Safari installed on your computer. Disney+ requires Safari 11 or later in order to work properly, so if you’re using an older version, that could be the issue. Another possibility is that cookies and cache are interfering with Disney+’s ability to load on your computer. Try clearing your browser’s cookies and cache and then reloading Disney+.
If neither of those solutions works, it’s possible that there’s an issue with Disney+’s servers. If this is the case, there’s not much you can do except wait it out and try again later. In the meantime, you can always try watching Disney+ on another device, like a smart TV or gaming console.
Disney+ Error 42
If you’re trying to watch Disney+ on your Macbook and you’re seeing Error 42, it’s likely because you’re using an unsupported browser. Disney+ currently only supports Safari, so if you’re using another browser like Chrome or Firefox, you’ll need to switch to Safari in order to watch.
If you’re already using Safari but you’re still seeing Error 42, it’s possible that there’s an issue with your cookies or cache. Try clearing your cookies and cache and then restarting your browser. If that doesn’t work, try restarting your computer.
If you’ve tried all of the above and you’re still seeing Error 42, it’s possible that there’s a problem with Disney+ itself. In this case, the best thing to do is wait a little while and try again later.
Disney+ Error 73
If you’re trying to watch Disney+ on your Macbook and you keep getting Error 73, don’t despair! There are a few things you can try to get Disney+ working again.
First, make sure that your Macbook is running the most recent version of macOS. If it’s not, update your operating system and try opening Disney+ again.
If that doesn’t work, try restarting your computer. Sometimes all it takes is a simple restart to fix an error like this.
If you’re still getting Error 73, the next thing to try is clearing your browser’s cache and cookies. This will force your browser to load the most recent version of the Disney+ website, which may have fixed the error.
Finally, if none of these solutions work, contact Disney+ customer support for further help.
Disney+ Error 24 and 43
If you’re trying to watch Disney+ on your Macbook and keep getting Error 24 or Error 43, there are a few things you can try.
First, make sure that your Macbook is running the latest software update. Sometimes these errors can occur if you’re using an outdated version of the Disney+ app.
Next, try restarting your Macbook and opening the Disney+ app again. If that doesn’t work, try uninstalling and reinstalling the Disney+ app.
If you’re still seeing Error 24 or Error 43 after trying all of these troubleshooting steps, it’s possible that there’s an issue with your internet connection. Try connecting to a different Wi-Fi network or contacting your internet service provider for help.
Disney+ Error 39
If you’re trying to watch Disney+ on your Macbook and you’re seeing Error 39, it could be due to a number of different factors. One possibility is that your computer’s cookies are outdated and need to be refreshed. Another possibility is that your browser’s cache is full and needs to be cleared.
If you’re still seeing Error 39 after taking these steps, there could be an issue with your Disney+ account itself. Make sure that you’re using the correct email address and password for your account. If you’ve forgotten your password, you can reset it through Disney’s website.
If you’re still having trouble, reach out to Disney’s customer support team for help.
More error codes on Disney+
There are a variety of error codes that can appear when trying to use Disney+ on a Macbook. Some of the most common include:
|Error code||Known causes||Potential fix|
|Error 4||Payment issue||Make sure the card isn’t expired, and make sure the card isn’t from a region where Disney+ isn’t offered|
|Error 9||Login issue or payment issue||Check login info and payment/billing details|
|Error 11||Content availability||Refresh the internet connection, disable VPN, or check content availability|
|Error 13||Device limit reached||Sign out of Disney+ on the devices you use the least, change your password, remove unused downloads|
|Error 22||Restricted content||Check content availability, disable VPN, reset location settings or sign out of Kids mode|
|Error 25||Internal error||Refresh the Disney+ web player, sign out and back in again, and contact customer support|
|Error 30||Device registration issue||Check device compatibility, sign out and log in again on the impacted device|
|Error 31||Location issue||Turn location services on (see above), disable VPN, and reset location settings|
|Error 32||Login or password issue||Sign out and log in again, check payment/billing details, reset password|
|Error 35||Restricted content||Check content availability, disable VPN, reset location settings or sign out of Kids mode|
|Error 36||Restricted content||Check content availability, disable VPN, reset location settings or sign out of Kids mode|
|Error 38||Time settings||Ensure time settings on your device are set to “automatic” or aligned to world clock time|
|Error 41||Overload of the traffic issue||Patience is key when everyone is trying to watch a new, popular show|
|Error 76||Server overload issue||Uninstall and reinstall the app, logout and log back in, reboot the router, and wait a little longer|
|Error 86||Blocked account, breach of terms of service||Check if the account holder is over 18 years old, disable VPN, reset location settings, contact customer support|
|Error 87||Login or password issue||Sign out and log in again, check payment/billing details, reset the password|
In conclusion, there are a few reasons why Disney Plus might not be working on your Macbook. The first and most likely reason is that you don’t have the latest Adobe Flash Player installed. The second reason could be that your cookies are disabled in your Safari preferences.
And finally, it’s also possible that Disney Plus is down for maintenance or experiencing technical difficulties. If you’ve tried all of these troubleshooting tips and you’re still having problems, you can contact Disney Plus customer support for further assistance.